Refund Policy

Summary

Your right to cancel

Under the UK Consumer Contracts Regulations 2013, you normally have 14 days to cancel an online purchase. For digital content, that right ends as soon as the download starts, because at checkout you ask us to give you immediate access and acknowledge that you lose the right to cancel once it begins.

• Individual products: if you have not downloaded the product yet, you can cancel within 14 days of purchase for a full refund.
• Memberships: if you have not downloaded anything with your membership yet, you can cancel within 14 days of purchase for a full refund. Once you have used your membership to download, it can’t be cancelled for a refund.

Faulty or not as described

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If a file is corrupted, incomplete, won’t install on a setup that meets the listed requirements, or is materially different from its description:

• tell us within a reasonable time, and we will first try to fix the problem or supply a working replacement;
• if we can’t fix or replace it within a reasonable time, you are entitled to a full or partial refund.

When refunds are not available

We can’t refund a product that works as described in cases such as:

• you changed your mind after downloading it;
• you bought it without checking the requirements, compatibility or limitations listed on the product page;
• the product does not include an official licence key, author support, automatic updates or cloud features, as clearly stated on every WordPress product page;
• you no longer need a membership you have already used to download products, or you didn’t use your daily download credits;
• the problem is caused by your hosting, other plugins or custom code, and the product works on a standard setup.

Even in these cases, contact us. We are always happy to help you get a product working.

Duplicate and accidental purchases

If you accidentally buy the same product twice, or buy a product that was already included in an active membership on your account, we will refund the duplicate as long as it hasn’t been downloaded separately.

How to request a refund

Email support@moryvanta.com with:

• your order number and the email address used to buy;
• the product or plan concerned;
• what went wrong, with screenshots or error messages if you can.

We aim to reply within two working days.

How refunds are paid

Approved refunds are made to your original payment method within 14 days of us agreeing the refund. Your bank may take a few extra days to show it. When a product or membership is refunded, access to it is removed from your account.

Chargebacks

Please contact us before opening a chargeback or payment dispute, as we can usually resolve problems faster directly. While a dispute is open, we may pause access to the related downloads and membership.